Tuesday, September 15, 2009

MadKane and I Don't Agree on Much . . .

But I do agree with her criticism of Amazon for surreptitiously removing material from customers' Kindles. Refunding their money is not good enough. It was a breach of trust.

I have had two Kindles, and I loved them, but I don't have one now. Just before the one-year warranty expired, I tripped on steps while carrying my Kindle. I threw my hands out to catch myself, and the Kindle went flying. It no longer worked, so I called Amazon about repairs. Kindles apparently cannot be repaired, and the warranty did not cover customer "abuse," but they did sell me a second Kindle at half price.

I was reasonably satisfied with that until a few months later when the second Kindle inexplicably stopped working. I called Amazon, but the message was tough cookies. My original one-year warranty had expired. If I wanted a new Kindle, it would be full price.

So now I am Kindle-less and peeved.

To reply, email texthepontificator at yahoo dot com.

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